Guests can pay for add-ons in two ways:
Through the guidebook – If you’ve connected Stripe, guests can pay directly and securely at checkout.
Separately – You can also handle payment manually via Venmo, Cash App, cash, or whatever method works best for you.
Totally flexible depending on how you want to run it.
Not yet — we don’t currently send notifications when a guest first uses their code.
However, guests can mark themselves as checked in, which will trigger an email notification to you.
Access codes are randomly generated and 4–6 digits long, so they’re unique and secure.
No two codes under the same lock at the same time would ever be identical, keeping your property safe and access tightly controlled.
Yes — smart lock automation requires a PMS integration.
We use the reservation data from your PMS to generate and time the access codes automatically, so everything stays in sync without manual work.
Backup codes are automatically provisioned in the background, but they’re not shared with guests by default.
If there’s ever an issue, like a lock malfunction or connectivity problem, you can manually request a backup code for that specific reservation and it will automatically show in the guest’s guidebook.
When a backup code is used, it will automatically get rotated at the end of the reservation.
If the backup code also fails, then the guest may need your intervention to access the property.
Yes, there is an audit trail that tracks:
When new codes are generated
Any changes to reservation dates or guest info
Code updates tied to a specific reservation (each code is unique)
Guests can also mark themselves as checked in or checked out, which will trigger an email notification to you.
Yes!
If you need permanent or recurring codes for cleaners, maintenance, or yourself, you can add those permanent codes to the respective user and link the respective properties. Codes can be permanent or they can be active based on some custom start and stop time.
Late check-ins are totally fine—the code will still work.
However, if a guest shows up before the scheduled check-in time, the code won’t be active yet unless you’ve arranged for early access.
By default, access codes are only active during the reservation dates and times.
If you offer early check-in or late checkout, the codes can be updated to reflect those changes—so your guests still get seamless access when plans shift.
Smart lock codes are:
Automatically generated when a new reservation is created
Set up to 14 days before check-in
Displayed in the guest’s digital guidebook
Pushed back to your PMS, so you can include them in automated messages
Just a heads up: codes may change if the lock setup is updated or re-synced.