Archives: FAQs

Yes to both, it’s very flexible:

• You can connect one lock to multiple properties/listings – this is common in cases of a shared entry to separate units.

• Or one property/listing to multiple locks – common when you have a front and back door, for example, that need the same code.

When a property has multiple locks, the system will sync the same access code across all of them, so guests only need to remember one code.

Tipping is totally up to you, you can suggest it in the service description if you’d like, but we don’t currently handle tipping directly through the guidebook.

Yes, you can do all of that:

• Add photos to showcase the upsell

• Write descriptions to explain what’s included

• Create bundles, like a “Romance Package” or “Family Essentials Kit”

It’s all fully customizable.

Not yet — upsell purchases don’t currently sync to your PMS or booking system.

So for now, you’ll want to manually track availability to avoid double-booking things like private chefs or mid-stay cleans.

If the guest paid through our Stripe integration, you can issue a refund directly to their credit card with just a few clicks.

If the payment was handled manually (e.g. via Venmo or Cash App), you’ll need to refund them manually through that same method.

Yes — you’ll get an email notification any time a guest purchases or requests an upsell.

It’s sent to the primary contact on the guidebook, or to a custom email address if you’ve set one.

Yes, you can set minimum and maximum quantities for any upsell.

So if you only want to allow, say, 1 mid-stay clean per reservation, you can easily cap it.

Upsells are automatically shown in the guidebook for every guest — no need to activate them manually.

Once they’re added, they’ll appear by default unless you remove or hide them.

You can set different upsells with custom pricing per property, so each listing can have its own setup.

We don’t yet support dynamic pricing based on season, guest count, or other custom fields, but it’s something we’re keeping an eye on for future updates.

Yes – you’ve got a couple ways to control availability for upsells:

• Custom lead time: Set how far in advance a guest needs to book each upsell (great for things like private chefs).

• Min/max quantity: Limit how many of a certain add-on can be booked (like only offering one early check-in per day).

Just note: we don’t support full inventory or stock tracking yet.