Archives: FAQs

Here’s the key difference:

• Digital Waiver (Included):

  • Typically one party signs (the guest)

  • May or may not be legally binding, depending on your local laws

  • Used mainly for disclaimers, house rules, or liability acknowledgments

• Digital Signature Agreement ($1/Signed Agreement):

  • Both parties sign (you and the guest)

  • Legally binding and compliant with ESIGN Act, UETA, eIDAS, and international standards

  • Includes full audit logs for legal and compliance purposes

In short: waivers are simpler and more informal, while agreements are formal, enforceable contracts.

Here’s how it works depending on the payment method:

• Stripe-enabled upsells:

  • When a guest requests an upsell, their card is authorized (not charged).

  • If you approve the request, the payment is captured.

  • If you deny it, the hold is released, no charge goes through.

• Manual payment:

  • You’ll get an email with the request.

  • In Welcora, you can accept or reject it, then one-click follow up with the guest for payment using your chosen method (like Venmo, Cash App, etc.).

So yes, you can absolutely review and approve upsells before taking payment.

Yes, there are some fees depending on how payment is handled:

• With Stripe integration:

  • 5% Welcora fee

  • 2.9% + .30 Stripe processing fee

  • You can choose whether you cover the fees or pass them on to the guest

• Manual payments (like Venmo or Cash App):

  • No Welcora fees

  • But those platforms may have their own fees depending on how you use them

No hidden charges—just a clear breakdown based on how you choose to collect payment.

Yep, you can turn the AI feature off completely or disable it for specific properties if you prefer. Total control is in your hands.

Yes, guests will know they’re interacting with AI.

We believe in being transparent, so the experience is clearly labeled to avoid any confusion with live chat.

The AI requires an internet connection to work, it doesn’t function offline.

Guests will need to be connected to access it through the guidebook.

Yep, the AI can handle multiple languages, based on what OpenAI supports (which is a lot!).

So guests can ask questions in their preferred language, and the AI will do its best to respond accurately.

Yes, if a guest asks a question the AI can’t answer, you’ll get a prompt to add that info to your guidebook.

It’s a great way to spot gaps and keep improving your content over time.

The AI is only as accurate as the info in your guidebook, so if the content is up-to-date, the answers will be too.

If something is wrong or outdated in the guidebook, the AI could give a bad answer. Keeping your content current is the best way to ensure guests get accurate info.

The AI is focused specifically on your guidebook content, it can answer any question based on the info you’ve provided, like house rules, check-out times, local recs, amenities, and so on.

It doesn’t answer general travel questions (like “What’s the best time to visit Italy?”), so the responses stay accurate and relevant to your property.