Create services such as early check-in, late checkout, firewood, pool heat, or custom add-ons.
Features
Guest services
Offer services, experiences, and payments where guests are already planning the stay.
Present early check-in, late checkout, custom services, Stripe-backed payments, Viator experiences, and guest messages inside the guidebook experience.
Listing playbook and operational loop
Services are defined once, then offered when the stay can support them.
Operators define offers, prices, availability, questions, and confirmation rules in the playbook. Each guest sees eligible services inside the operational loop for their reservation.
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Create services such as early check-in, late checkout, firewood, pool heat, or custom add-ons.
2
Set pricing, quantities, lead times, questions, availability, and confirmation rules.
3
Show eligible offers and Viator experiences inside the guest guidebook.
From offer setup to fulfilled order
The exact steps vary by listing and account settings, but the shape is consistent: define the standard, run the stay, and keep exceptions visible.
Set pricing, quantities, lead times, questions, availability, and confirmation rules.
Show eligible offers and Viator experiences inside the guest guidebook.
Collect payment through Stripe where configured.
Manage order status, approvals, refunds, and action-required items from the primary app.
Capabilities operators can put to work.
These are the practical pieces teams use to keep guest experience, listing work, and readiness signals connected.
Custom paid services
Offer listing-specific services without turning every request into a manual negotiation.
Early arrival and late checkout
Package common flexibility requests into clear guest options.
Stripe payments
Accept connected payments for guest offers and confirmations where configured.
Viator experiences
Surface local tours and activities as an additional guest service and affiliate opportunity.
Order lifecycle
Track new, approved, paid, canceled, refunded, and action-required orders.
Guest messages
Associate guidebook-submitted messages with reservations when available.
Connected context
Connected to reservation context and operational capacity
Welcora keeps services close to the stay record, so guest revenue does not become another disconnected sales process.
Reservation dates and listing context determine what guests should see.
Confirmation rules help operators approve services that depend on readiness or staffing.
Payments, receipts, and order statuses stay connected to the stay.
Messages can route to the right host or operator destination.
Who gets value from guest services
Owner-operator
Creates incremental revenue from moments guests already ask about.
Guest experience lead
Presents helpful offers without adding another campaign or message workflow.
Operations manager
Keeps service approvals and action-required orders visible before they affect the stay.
Feature questions
A few practical details operators usually want to understand before adding this to their workflow.
Related features
Can operators require approval before a guest service is confirmed?
Yes. Services can include confirmation requirements so teams can approve requests that depend on schedule, staffing, or listing readiness.
Does Welcora support payments for guest services?
Yes. Welcora supports connected Stripe payments where configured.
Can Welcora offer local experiences?
Yes. Viator tours and activities can appear as guest services and affiliate opportunities inside the guest experience.
Rental readiness your team can run on every stay.
Start a 14-day free trial with no credit card required, or book a demo and we will walk through your playbook and operational loop.