Choose a fixed assignee, property workflow, or unassigned mode in the task template.
Features
Clear task assignments
Give every listing task a clear owner, time window, and path to completion.
Assign cleaning, inspection, and maintenance work through fixed assignees, property staffing rules, ordered cleaner pools, or an intentionally unassigned queue.
Property playbook and operational loop
Assignment rules live in the playbook. Ownership becomes visible for each stay.
Operators define how each kind of work should be staffed, then Welcora applies those rules when checkout or a recurring schedule creates a task.
1
Choose a fixed assignee, property workflow, or unassigned mode in the task template.
2
Configure a primary cleaner or ordered cleaner pool for each property when the workflow should follow listing staffing.
3
Generate work from reservation checkout, a recurring schedule, or a manual task.
From staffing rule to accepted work
The exact steps vary by listing and account settings, but the shape is consistent: define the standard, run the stay, and keep exceptions visible.
Configure a primary cleaner or ordered cleaner pool for each property when the workflow should follow listing staffing.
Generate work from reservation checkout, a recurring schedule, or a manual task.
Notify the assigned person or move a claim offer through the cleaner pool until someone accepts.
Surface unassigned, declined, expired, and stalled work so an operator can intervene.
Capabilities operators can put to work.
These are the practical pieces teams use to keep guest experience, listing work, and readiness signals connected.
Fixed assignees
Send repeatable work to the same cleaner, inspector, or maintenance teammate.
Property staffing rules
Let each listing use its own primary cleaner or cleaner-pool configuration.
Ordered cleaner pools
Offer cleaning tasks one person at a time in the order the operator controls.
Claim and decline flow
Give staff a clear way to accept work or pass it to the next eligible cleaner.
Assignment notifications
Notify staff about assigned and offered work while alerting operators when a pool is exhausted.
Unassigned-work visibility
Keep floating work visible instead of letting it disappear inside a message thread.
Connected context
Connected to staffing, reservations, and task timing
Assignments inherit the listing, reservation, task category, schedule, and access context that field teams need to act.
Checkout and recurring automations create work with the configured assignment mode.
Property staffing rules apply to cleaning work while maintenance can keep fixed assignees.
Task-specific smart lock access can follow assignment and the task window.
Claim status, pool exhaustion, and stalled work feed operator alerts.
Who gets value from clear assignments
Operations manager
Sees who owns each task and where an assignment still needs intervention.
Cleaner or vendor
Receives a clear offer or assignment with the listing, timing, and work attached.
Owner-operator
Uses repeatable staffing rules instead of rebuilding the handoff for every checkout.
Feature questions
A few practical details operators usually want to understand before adding this to their workflow.
Related features
Can each property use a different cleaner?
Yes. Each property can use its own primary cleaner or ordered cleaner pool for cleaning workflows.
What happens when no cleaner accepts a pool task?
Welcora can move the offer through the ordered pool and alert account owners when the pool is exhausted.
Can a task stay unassigned?
Yes. Templates and manual tasks can create unassigned work that remains visible for later assignment.
Rental readiness your team can run on every stay.
Start a 14-day free trial with no credit card required, or book a demo and we will walk through your playbook and operational loop.