Product update
Custom branding and smarter guest pre-checks
Teams get more control over the guest-facing experience with branding options, custom intake forms, secure ID collection, and source-aware pre-check display rules.
What changed
Welcora added more control over how guidebooks and guest pre-checks appear to guests, including branded guidebook surfaces and more flexible pre-check configuration.
Operators can make the guest-facing experience feel more like their own brand while collecting more of the information that matters before arrival.
- Upload a logo for guest-facing surfaces.
- Use custom guidebook domains as a paid add-on.
- Create custom guest intake forms.
- Collect guest IDs securely and keep waiver support.
- Conditionally show pre-checks by reservation source when PMS data is available.
Why it matters
Guest onboarding can feel more like the operator's own brand while collecting the details teams need before arrival. That makes pre-checks easier to fit into both direct and channel-driven bookings.
Branding improvements
The branding update gives operators more control over guest trust signals. Logos can appear in the app and guidebook footer, footer logos can point back to the operator's website, and custom guidebook domains can support a more branded guest journey.
Pre-check improvements
Pre-checks became more flexible than a one-size-fits-all waiver flow. Operators can create custom intake forms, collect guest IDs securely, capture newsletter sign-ups, keep waiver steps, and show different pre-checks based on reservation source when PMS data is connected.
- Custom intake forms for the details each operation needs.
- Secure guest ID collection.
- Newsletter opt-in capture.
- Conditional display for Airbnb, direct, or other reservation sources when available.
Original post
This resource summarizes a product update originally published on the Welcora blog.
View original update