Archives: FAQs

Yes, you’ll get an alert as soon as a guest submits their information or includes a special request, so you’re always in the loop and can respond quickly.

Yes, the form is fully mobile-optimized and designed to work seamlessly on phones and tablets. Guests can fill it out quickly and easily on the go.

Yes, you can include custom questions like that, or pretty much anything else you need.

It’s fully customizable, so you can collect the exact info that matters for your guest experience.

Guests aren’t sent reminders, but they won’t be able to access the guidebook until they complete the form, so it acts as a natural prompt to get it done.

We don’t offer automated messaging directly through the platform right now, but we do support sending guest data to your CRM or other tools, so you can set up follow-ups from there.

Yes, all guest data is stored securely and is GDPR and CCPA compliant, ensuring privacy and peace of mind for both you and your guests.

Yes, all submitted info is saved in the backend, and you can view it in one place and export it anytime for your records.

We’ll also have integrations with CRMs, marketing automation, and newsletter platforms to automatically send data to.

Due to updates by Airbnb and other booking platforms, most guest data is no longer automatically shared, so we can’t pre-fill the form with their info.

You’ll need to collect the necessary details directly, either through the form itself or your messaging workflow.

You don’t have to send it manually, if the custom form is active, guests will be automatically redirected to it when they visit their guidebook.

That means it’s tied to their pre check-in flow without any extra steps on your end.

At a minimum, you could collect the guest’s name and email.

Beyond that, you can add any custom fields you’d like and choose which ones are required. Some common examples include:

• Phone number

• Reservation ID or property name

• Number of guests

• Emergency contact

• Acknowledgment checkboxes for specific rules or amenities

It’s fully customizable to fit your needs.