Guests can pay for add-ons in two ways:

• Through the guidebook – If you’ve connected Stripe, guests can pay directly and securely at checkout.

• Separately – You can also handle payment manually via Venmo, Cash App, cash, or whatever method works best for you.

Totally flexible depending on how you want to run it.

Yes – you’ve got a couple ways to control availability for upsells:

• Custom lead time: Set how far in advance a guest needs to book each upsell (great for things like private chefs).

• Min/max quantity: Limit how many of a certain add-on can be booked (like only offering one early check-in per day).

Just note: we don’t support full inventory or stock tracking yet.

You can set different upsells with custom pricing per property, so each listing can have its own setup.

We don’t yet support dynamic pricing based on season, guest count, or other custom fields, but it’s something we’re keeping an eye on for future updates.

Upsells are automatically shown in the guidebook for every guest — no need to activate them manually.

Once they’re added, they’ll appear by default unless you remove or hide them.

Yes, you can set minimum and maximum quantities for any upsell.

So if you only want to allow, say, 1 mid-stay clean per reservation, you can easily cap it.

Yes — you’ll get an email notification any time a guest purchases or requests an upsell.

It’s sent to the primary contact on the guidebook, or to a custom email address if you’ve set one.

If the guest paid through our Stripe integration, you can issue a refund directly to their credit card with just a few clicks.

If the payment was handled manually (e.g. via Venmo or Cash App), you’ll need to refund them manually through that same method.

Not yet — upsell purchases don’t currently sync to your PMS or booking system.

So for now, you’ll want to manually track availability to avoid double-booking things like private chefs or mid-stay cleans.

Yes, you can do all of that:

• Add photos to showcase the upsell

• Write descriptions to explain what’s included

• Create bundles, like a “Romance Package” or “Family Essentials Kit”

It’s all fully customizable.

Tipping is totally up to you, you can suggest it in the service description if you’d like, but we don’t currently handle tipping directly through the guidebook.

Yes, there are some fees depending on how payment is handled:

• With Stripe integration:

  • 5% Welcora fee

  • 2.9% + .30 Stripe processing fee

  • You can choose whether you cover the fees or pass them on to the guest

• Manual payments (like Venmo or Cash App):

  • No Welcora fees

  • But those platforms may have their own fees depending on how you use them

No hidden charges—just a clear breakdown based on how you choose to collect payment.

Here’s how it works depending on the payment method:

• Stripe-enabled upsells:

  • When a guest requests an upsell, their card is authorized (not charged).

  • If you approve the request, the payment is captured.

  • If you deny it, the hold is released, no charge goes through.

• Manual payment:

  • You’ll get an email with the request.

  • In Welcora, you can accept or reject it, then one-click follow up with the guest for payment using your chosen method (like Venmo, Cash App, etc.).

So yes, you can absolutely review and approve upsells before taking payment.