Digitize Your House Manual

• What exactly is a Welcora digital guidebook?
• How does a Welcora guidebook compare to an Airbnb guidebook?
• How do I share the digital house manual with my guests automatically (e.g., through Airbnb messaging or PMS integration)?
• Can I customize the layout, branding, or colors of the guidebook to match my property or brand?
• Is there a way to track if guests have viewed the guidebook or specific sections?
• Can I create different versions of the guidebook for different properties or guest types (e.g. families vs. business travelers)?
• Is there a template to help me get started quickly, or do I have to build it from scratch?
• What types of content can I embed or link to (e.g., YouTube videos, Google Maps, PDFs, or reservation platforms)?
• Is the digital guidebook mobile-optimized and ADA compliant for accessibility?
• Can I schedule updates in advance, or set date-based rules (e.g., seasonal checkout times)?
• What happens if a guest loses the link or can’t access the manual? Is there a backup option or support?

Automate Smart Locks

• What smart lock brands or models are compatible with this integration?
• How are the smart lock codes delivered to guests and when?
• Can I customize when access codes activate or expire (e.g., allow early check-in or late checkout)?
• What happens if a guest checks in late or arrives early – will the code still work?
• Can I set permanent or recurring codes for cleaners, maintenance, or the host?
• Is there a log or audit trail of who used the code and when?
• What backup options are available if the smart lock malfunctions or loses connectivity?
• Does this system integrate with my PMS or Airbnb calendar to automate the code timing?
• How secure are the access codes? Are they reused or randomized?
• Can I receive notifications when a guest uses their code for the first time?
• Can I connect one lock to multiple properties and/or one property to multiple locks?

Sell Conveniences & Services

• How do guests pay for these add-ons? Is payment collected through the guidebook or handled separately?
• Is there a way to limit availability for certain upsells, like early check-in or private chef services?
• Can I set different pricing based on season, number of guests, or property?
• Will guests see these upsells automatically based on their booking, or do I have to manually activate them?
• Can I cap how many times a certain service can be purchased (e.g., only 1 mid-stay clean per stay)?
• Do I get notified when a guest purchases or requests an upsell?
• How do refunds or cancellations work if a guest changes their mind about a service?
• Can I connect or sync this with my existing booking system or PMS to avoid double-booking a service?
• Can I include photos, descriptions, or upsell bundles (e.g., “Romance Package”)?
• Is guest tipping supported or encouraged when offering services like private chefs or cleaners?
• Are there any fees associated with upsells?
• What if I need to approve an upsell order before collecting payment on it?

Earn Commission On Local Tours

• Which booking platform powers these tours, and who handles the guest experience?
• Can I choose which tours or experiences appear in my guidebook, or are they auto-selected?
• How and when do I receive my 8% commission?
• Can I add my own preferred local partners or businesses to the guidebook alongside the automated ones?
• Will my guests know that I earn a commission when they book a tour?
• Is the commission taxable, and will I receive tax documentation (like a 1099 or summary)?
• Can I see performance metrics, like how many guests viewed or booked tours?
• What happens if a guest cancels or has a bad experience, am I responsible in any way?
• Are tours localized to my exact area, or are they sometimes for nearby cities that might not be relevant?
• Is this feature available globally, or only in certain countries or markets?

Link Neighborhood Places

• Can I add places manually if they’re not on Google or if I want to include a hidden gem?
• Can I reorder or prioritize which local spots appear first in each category?
• Is there a limit to how many places I can add or how many categories I can create?
• Can I edit or override the Google-imported details (like name, hours, or photos)?
• How are drive and walk times calculated, and are they accurate for rural or remote properties?
• Do guests need to be connected to Wi-Fi or use location services to see directions and travel times?
• Can I track which guests clicked which places or just see general engagement stats?
• Can I include links to external resources, like restaurant menus or event calendars?
• Will guests be able to save or favorite locations within the guidebook?
• Is this feature mobile-friendly and easy to navigate for guests on the go?

Sign Guest Waivers

• What’s the difference between a digital waiver and a digital signature agreement?
• Are the digital waivers legally binding, and do they meet local or international legal standards?
• Can I customize the waiver language for different properties, amenities, or jurisdictions?
• How do guests sign the waiver, is it a typed signature, checkbox, or digital scribble?
• Can I require guests to complete the waiver before accessing check-in instructions?
• Can I create multiple waivers for different scenarios (e.g., one for pets, one for equipment rentals)?
• How is the waiver link delivered to guests, and can I automate that delivery?
• Do I receive a notification when a guest completes a waiver?
• Where are waivers stored, and how is guest data secured or encrypted?
• Can I download or print waivers if needed for insurance, legal claims, or recordkeeping?
• Can guests receive a copy of their signed waiver automatically, and does it include a timestamp?

Collect Guest Info

• What guest information is collected, and can I choose which fields are required?
• Can this form be automatically sent to guests based on their booking, or do I have to manually send it?
• Does the form integrate with my PMS or Airbnb calendar so I don’t have to enter guest data twice?
• Can I see all submitted info in one place, and export it if needed?
• Is the guest data stored securely and GDPR/CCPA compliant?
• Can I use this information to trigger follow-up messages (e.g. personalized welcome notes or upsell offers)?
• Are guests notified or reminded to fill out the form if they haven’t submitted it?
• Can I include custom questions (e.g. “What’s your child’s name for the welcome basket?”)?
• Does the form work well on mobile devices?
• Will I be alerted when a guest submits their information or makes a special request?

Enable AI Guest Answers

• What type of questions can the AI answer? Is it limited to content in my guidebook, or can it answer general travel questions too?
• How accurate is the AI, and what happens if it gives a wrong or outdated answer?
• Is there a way to track what questions guests are asking so I can improve my guidebook?
• Can the AI handle multiple languages, or just English?
• Does the AI work offline, or is an internet connection required?
• Will guests know they’re talking to AI, or does it look like a live chat or help box?
• Can I turn the AI feature off or disable it for certain types of guests or properties?